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Reflections

Hold up our mirror to your business, as we share fresh Bank Your Moment® insights

Keeping it relevant is key to growing your company valuation

Ask yourself this question – when is the last time me and my team discussed whether our value proposition and unique selling proposition are still relevant? A key part of our job as company leaders is to ensure that these are staying relevant and that nothing has or is changing in our market or with our customers that might require us to make a strategic shift.

 - Value Proposition is the value that your customer derives from working with your company.

- Unique Selling Proposition (USP) is how you provide your value proposition in a unique way versus your competition.

The beginning of a year is a great time to think about whether your team sees changes occurring in your market or perhaps changes with your customer purchasing decision making. You’ll want to determine if any strategic shifts are needed in your business and/or whether it’s just a matter of fine tuning your customer messaging to keep it relevant.

For those wanting to sell their business one day and be euphoric from the outcome, assessing value proposition and USP is a periodic key step needed. Your future acquirer will certainly assess whether they think these are staying relevant, so you too need to monitor and manage this aspect of your business effectively.

Use time as a friend to optimize the future sale of your business

In my career, I’ve seen first-hand the difference between successful and unsuccessful exits for private business owners. There are several factors that each share and a primary one we see for those that experienced an unsuccessful one is they lacked alignment early on with the key people around them.

Here are some great questions to think about now to ensure you are using time as a friend to build and maintain the alignment needed to one day increase your likelihood of experiencing a successful exit:

  • Is ownership/leadership of our company aligned around what "good looks like" one day for our business - what are we looking to get out of it?
  • Are we effectively discussing our future exit options, the pros and cons of each and which one(s) we want to get aligned around to work toward achieving?
  • Have we openly discussed, and are we aligned, on what our goals are for the next 1, 3, 5 or more years?
  • For the year ahead at a minimum, is ownership/leadership aligned around the primary KPI’s (key performance indicators) we should be working toward achieving?
  • Have we established a means for monthly/quarterly reviewing our business performance and progress so that we are aligned in-regards to how we will monitor and manage our business?
  • Is ownership aligned with their key family members and spouses who may be impacted one day from the sale of the business and openly discussing now what a future sale might look like?

Don’t let years go by and then try to sell your business only to find out that lack of alignment in key areas, with key people was missing. You don’t want regrets when the day arrives that you look to sell your company. You want to be euphoric. Getting there starts today with fresh, new dialog with the key people around you to get the needed alignment to grow the worth of your company.

Bolting on an acquisition could enable the future selling of your company

As you think about ways to accelerate growth and improvement of your company and especially as you think about growing company worth to one day be euphoric upon an exit event, ask yourself if doing an acquisition could make sense for your business.

Acquirer’s often like scale so if they are going to expend the time and resources to do an acquisition, they’d rather it be meaningful to their business in terms of the revenue and profitability they will be adding to their own. For private business owners, it can make great strategic sense to consider conducting their own acquisition to enable the worth building of their company and then be rewarded upon their future exit event for having built the greater scale.

We regularly work with our clients in deploying this strategy and use various strategic thinking templates to facilitate their planning about who to acquire and why. Here is a great template (Acquisition Planning Template) to start your journey of considering this strategy for your business.

Start the year by building your worth growing plan

Happy New Year to all and wishing everyone a prosperous year ahead. Let’s make it another year of working our plan to growing the long-term value, or worth, of our businesses leading up to one day having a euphoric exit event.

Make yourself a New Year’s resolution to step back and ask yourself this question – where is my business today, where do I want it to get me to one day be euphoric with it and how big is the gap between these two? Knowing this gap, if there is one, will help you identify how bold…or audacious your plan does or doesn’t have to be.

One of the selfish reasons for doing effective strategic thinking and planning is answering the question of how audacious your plan needs to be. You don’t want to incur excessive risk and/or expense to execute on a plan that may be more than you need to fill any gaps you have. And the reverse is true, you don’t want to work hard these coming years only to find out your plan was lacking in ways to truly close the gap to getting you to a euphoric future outcome.

If you want an idea of how to tackle this question, contact us and we can help get your new year off on the right foot with some complementary insights. Call 949.874.0787.

A key checklist item on your path to building the value, or worth, of your company and being able to command a premium valuation at time of exit, is to ensure you are aligned with key managers around the strategic direction for your business. 

As we work with clients on their pathway to a future euphoric exit event, a common question is this – “are the bonus plans you offer any of your employees directly linked to what you’re trying to accomplish in your strategic plan?” Said another way, are bonus plans driving employee behaviors that you know are directly linked to what you’re wanting to accomplish with your business strategy?

Commonly, the answer we get is no and this is a missed opportunity for a better engagement and alignment of your people to your strategy and to building the long-term valuation of your business.

Here are questions to help facilitate opportunities to link your bonus plans with your strategic plan:

  • What are the top KPI’s (key performance indicators) for the business and are my key managers aligned with me on them? And is there a KPI I’d like to include as part of their annual bonus?
  • As I think about each department within my company, what are the top KPI’s for each and am I aligned with the department manager around these? And is there an important department level KPI I could build in to their bonus plan?
  • Have I aligned my team (key managers and perhaps all employees) around what the top 3 strategic priorities are for our company in the period ahead and have I factored any of these into their bonus plans?

Each of these questions is an opportunity for you to think about how to bridge the behaviors and focus of key employees and perhaps even your broader workforce to what you’re trying to achieve with your business. Lacking this alignment is a missed opportunity to protect and build the current and future valuation of your company to help make you euphoric at time of exit.

Being euphoric from your company exit strategy can come in various forms

A first step, in working with new clients who want to sell their company one day, is helping them think through what good looks like for the future. In other words, what will make them euphoric as an end game from owning their company.

During this discovery process, it’s common for us to come across owners that are running their company in a way that would be classified as a lifestyle business. A lifestyle business is run with the focus and priority of serving the personal needs and desires of the owner(s). A common symptom we see in lifestyle businesses is ownership that leaves the minimally needed cash levels in the business and any excess is taken out in short order and distributed to ownership to use/invest elsewhere. In other words, the company is really a means to a different end. There is nothing wrong with this. But realize the questions it will raise in the future if you did want to sell the business to a third party. A natural question will be why did you believe you could better deploy/invest the excess cash elsewhere and not back into your own business? And they will ask if your business is able to run effectively without you and in a way that they can build upon as some lifestyle businesses are great for the current owner, but not ready for a third party to assume responsibility for.

Let’s be clear, there is nothing wrong with running a lifestyle business and for many it is a viable exit alternative. When managed the right way, it can serve as your euphoric exit outcome because you manage the business by taking out the value year after year versus waiting until a single future one time sale event to a third party. But, for those that do want to keep available the option of one day selling to a third party, give thought to what decisions you are making regarding your business and how these decisions may be interpreted by a third party in the future. You don’t want years to go by and you decide you do want to sell and realize the years of running it as a lifestyle business are impeding your ability to do so.  Give us a call and we can help you think through whether you have a lifestyle business and if so, is this the best euphoric end game for you.

Will your strategic plan help you sell your company one day?

A common dialog we have with company owners relates to whether their strategic plan is actually strategic. We commonly find that the answer is no. The plan, either on paper or in their head, is actually more tactical and is not helping the owner/CEO bridge from where their business is today to helping them achieve a future desired end game. And we refer to this end game as the opportunity to Bank Your Moment®. Meaning, how you define what will make you euphoric in the future as it relates to your company whether it's selling to a third party, selling to your management team, building a great lifestyle business or transferring ownership to a family member. Doing so begins with having a plan, not just hope, but an actionable strategic plan.

Review this list of strategic questions (link to great strategic questions to ask yourself now) that every company owner/CEO should answer for their business. If you have answers to these questions or if you are currently pursuing answers, then in fact your plan is very likely truly strategic. But if you see questions here that you lack the answers to, could be an immediate opportunity for you to enhance your company strategic thinking and planning and steps to build the value, or worth, of your business.

Ask yourself this question – what is the core competence of my business and how will it impact the selling of my company?

Let’s first define what a core competence actually is – it is a capability your company possesses that:

  • Supports the Mission, Vision & Values of your company
  • Customers are willing to pay a premium for
  • Competitors cannot easily replicate
  • Is scalable with the growth of your business
  • Is sustainable over a long period of time

Very often business executives think a core competence is something their company is good at. Now this may be the case but most often, it is not. When you truly think about all the aspects of what your company does and how you do it and you compare this to the 5 criteria listed above, this is when executives start to realize they are lacking clarity of truly understanding their company core competence.

A quick example is the best way to describe a core competence. Think about Honda and all they do from cars to lawn mowers. Years ago, Honda executives wanted to understand what their company core competence was so they could protect and build upon it. What they discovered was that the motor is their core competence because it met the 5 criteria. It wasn’t the wheels or the frame on the lawn mower or the seats or chassis of the car and it wasn’t their customer experience, it was purely the motor. Determining this then allowed them to know where to focus investments so as to sustain and build upon this competence.

Now give thought to your company. Is your competence in how you design your products or services or perhaps it’s the particular product or service itself or even just a sub-component thereof? Perhaps it’s your subject matter expertise selling capability or it’s something within your customer experience. Knowing what it is can be powerful for protecting and building not just the revenue and profit of your business but the overarching company value, or worth as we call it. Meet with your team and have a strategic discussion around what your company core competence is. It can be an enlightening strategic discussion and it could put you on an accelerated path to building the worth of your business. Contact us and we can send you a template to get you started.

Not all revenues are created equal as they relate to building business valuation

When your company is faced with an exciting new growth opportunity, do you have a good process for vetting it to ensure it will help build the long-term value, or worth, of your company?

Here is a check list to help you vet how a growth opportunity could impact the worth of your business:

Predictable Revenue – predictable revenues create higher company worth than those that are more one off, transactional in nature. Does this opportunity bring you a degree of predictable revenue such as you get from long-term purchasing agreements, subscription models, licensing or royalty fees, etc.?

Diversity of Revenue – evaluate what the opportunity will mean to your overall revenue mix and concentration. Will it help you build a positive diversity, or might it cause a risky concentration?

Margin – assess whether the opportunity will be equal to or hopefully greater than your average company margin today. Opportunities that can be captured at a greater margin than the overall average margin for your business will be viewed as creating greater company worth for your business.

Competence Leveraging – does the new opportunity allow you to fully leverage what your company’s capabilities currently are or will it require you to invest in new ones? If new capabilities must be built, is the cost of doing so factored into your analysis of the opportunity?

Fulfillment Economics – will the new opportunity fully leverage your current product/service fulfillment model or will it require a variation? Fulfillment model variations generally translate to higher cost for your business so ask yourself, have I factored in a potential variation in to my margin analysis?

Contract Terms – will the opportunity require you to sign agreements or contracts that will be the same, more, or less attractive to others you have signed? For those thinking of selling one day to a third party, know going into a new opportunity that the future acquirer will look closely at the contract terms you sign up for and will determine what this means to the valuation they place on your company.

Working Capital Requirements – growth opportunities should be evaluated for their revenue, margin and working capital impact. Will the cash cycle (ie: Receivables timing) be different from your current business and/or will it place new raw material or finished goods requirements that you want to be aware of on the front end of evaluating the opportunity?

Brand Image – ask yourself how this new opportunity will confirm or potentially change your brand image in the market. By taking this new work, will customers (current or new) view your business in a more positive or potentially negative way as a result of taking on this new work.

Price Control – determine how the pricing going forward might change with this opportunity. The revenue and margin could be attractive in the early periods but how do you project it will evolve. Or perhaps to secure the opportunity you have to accept a lower margin initially, will you have an opportunity to improve the margin over time?

Liability Exposure – evaluate the opportunity as it relates to whether it will expose your company to the same or greater liability than you face currently. Just because it might increase exposure isn’t a deal breaker, but you will to be aware of this going in and making sure your pricing it accordingly to reflect the increased risk.

The bottom line here is as your company pursues new growth opportunities, have a process for how you will evaluate what they will mean to the longer-term worth of your business. Having this discipline could help you command a premium for your business one day.

How will the future acquirer view your business when placing a value on it

Every day we view our business through the natural lens of our eyes. However, when the day comes that you want to present your business to potential acquirers, do you know how they will view your business as they look at it through their lens? Use time as a friend to start thinking about this and preparing a business that will present well in their eyes. Here are some questions to facilitate healthy dialog between you and your team on this topic:

Will a future potential acquirer view our company as a single business comprised of complementary products and services or will they view our portfolio as lacking complement, and as a result, will view our offering almost as multiple businesses under the umbrella of a single company?

  • As an example, you have a direct-to-consumer business where you sell pet products to consumers and as part of this same company you also have a light assembly shop where you make surgical tools for veterinarians. You view your business as a single company serving the pet industry. But will your future acquirer want both aspects of this business, or will they view one of value to them and the other possibly not a fit?

Will they view your customer base as highly attractive or will they view it as not being the more quality types of customers available within your industry?

  • Think about this question as it relates to in every industry, there are what is considered quality customers and not so quality customers. Lower quality customers may constantly pressure you for lower prices, extended payment terms or just generally well known for being difficult to work with.

Will they view your company as being well positioned to avoid being disrupted and/or well positioned to play the role of disrupter in your industry?

  • An acquirer will generally be attuned to what trends are already impacting or may soon impact your industry and business. Will they view your company as being well prepared to avoid any disruptions that might occur as a result of these trends or will they see a risk that you are not preparing for what they may mean to your profitable growth?

These are just a few of the many questions to consider but the key is challenging yourself to view your business through two sets of lenses, yours and that of a future potential acquirer. Doing so could help you in making important business decisions now and help build the future exit valuation of your firm in their eyes.

Leverage an effective strategic thinking & planning campaign to build your exit valuation

We speak with many private business owners and a common theme is they aren’t confident that their business strategy is going to help bridge the gap of where their business value, or worth, is today and where they want it to be in the future. The root cause we most often see is the lack of having an effective strategic plan development process, or campaign as we refer to it, for developing your strategy.

Strategic thinking & planning aren’t easy and they are elephants that few private businesses tackle well. And as a result, the natural comfort zone is to focus on more near-term tactical matters and avoid what’s really needed and that is developing a comprehensive strategy for building company worth.

In our frequent guest speaking events on this topic of strategic planning that helps owners build company worth and a business that will one day make them euphoric at time of exit, we share with audiences an effective four part campaign. Review our comprehensive campaign (Four Part Campaign Here) and give us a call (949.874.0787) or email me directly at Larry.OToole@YosemiteAssociates.com so that we can provide more color on how to execute on this campaign specific to your business.

Don’t rely on hope that your future will be euphoric when the day comes you want to sell your business. Build your company and team muscle for developing and executing an exciting strategy for your business. The campaign for doing so is available and awaits you.

Strong leaders create forums for effective dialog

Building the value, or worth of your business involves having a plan and aligning your team around that plan. A missed opportunity we often see relates to how a company owner or CEO aligns their key managers around priorities and general business performance. Having such discussions periodically, such as monthly, can help a team gel while facilitating much needed productive strategic and tactical dialog.

We see owners/CEO’s struggle with facilitating such dialog with their direct reports and/or key managers most often due to a lack of a quality agenda. Here is our recommended agenda to consider with your team for a monthly general business review:

  • Red Flag items – opportunity for a meeting participant to share a business item of major significance. Any item raised here goes beyond the normal operating matters of the company as they are so important, they shouldn’t wait until later in this meeting. Most matters don’t raise to this level of Red Flag and many times there aren’t items to discuss so the group moves to the next topic. Red Flag matters relate to major legal or financial impact items or customer or employee major impactful items.
  • Period to Date Financial Update – opportunity for the team to understand how the business is performing financially. Some teams will go through a very detailed financial review (P&L, Balance Sheet, Cash Flow, Forecast) while others may only discuss high level information.
  • Customer Experience – opportunity for the team to discuss any significant customer issues or opportunities. These are matters that are in the normal course of business versus major ones that you might cover during the Red Flag agenda topic.
  • Organization – opportunity to discuss matters related to employee health & safety, recruiting, retention, etc. These are normal course of business employee matters versus a serious matter that may arise during the Red Flag agenda topic.
  • Strategic Priorities & Progress – opportunity to discuss key areas of focus for the business that each manager should be aligned in supporting. For businesses with more detailed strategic plans, this is the part of the meeting where the team discusses specific progress or barriers related to key initiatives.
  • Key Performance Indicators – opportunity for the team to review the non-financial metrics that the team is tracking. These would include important Operations, Customers, Employees, Information Systems related metrics.
  • Miscellaneous – opportunity for the team to discuss upcoming calendar items, customer visits, facility audits, facility maintenance matters, etc.
  • New Business – opportunity for any matters that a meeting participant believes is of value for sharing with the team that didn’t arise during the prior agenda topics.

This agenda can be modified to suit your business. Move topics to higher or lower on the flow of the agenda and/or expand or reduce certain topics. Meetings of this nature are worth investing 90 minutes to even 2 or 3 hours a month toward. The key is building this cadence with your team utilizing an effective agenda to ensure your team is discussing strategic and tactical matters of importance. This cadence can serve you well in the long term by building a team that works well together and builds the worth of your business.

Protect company valuation by ensuring retention of your key people

Labor challenges are a concern of just about every business owner today. These concerns begin with finding good employees and then once on board, moves to how to retain them. Our finding, more often than not, is the core retention issue relates to culture and less about compensation.

Of course, the amount of money an employee can make working at your business is essential to their decision to join your company and remain with you. But for many businesses, their comp and benefits are market competitive. But what is causing the employee turnover challenge goes beyond comp and benefits and speaks to the culture of the company. And unless the root issue of culture is addressed, throwing money at the situation will only mask an attrition issue short term, but it won’t address the issue longer term.

Here are good questions to discuss with your team relating to employee retention:

  • Do our employees feel connected to the greater purpose of why our company exists? Do our employees understand how their job supports the reason our customers work with us?
  • Do our employees (especially our key/high potential employees) feel like they are learning and progressing in their roles/careers with our company?
  • Do we do a good job of making our employees feel a part of a team, especially now with workers that are remote
  • Do we keep our employees updated in terms of what our key business priorities are and how we’re performing overall – or do they feel like they are operating in the dark?
  • Do we do a good job as a leadership team of addressing personnel performance issues so that our good performers know that we don’t tolerate weak performers?
  • Do our employees feel encouraged to bring forth ideas to help our company strengthen?
  • Do we do a good job of monitoring our employee attrition at the department/function level so we know what it is company wide and by specific parts of our company? Meaning your attrition issue, if you have one, might be coming from just one area of your company.
  • Do we know what the employee attrition numbers are for those employees that have been with us for less than 1 year versus those with us for longer time?

Bottom line is don’t assume that money is the issue people might be leaving your business. The expression is people vote with their feet and leave companies when they don’t like the culture. Investing time with your team and discussing your culture during these challenging times can help you retain key people and help you protect, even build the long-term valuation of your business.

Drive your business valuation with effective exit planning

As many businesses start a new financial year in January, now is a good time of year to be thinking about your strategic direction. We’ve all heard the expression, “hope is not a plan” and this is important for all business owners to have in mind as we get ready to start a new year.

Our discussion with business owners is this – you as an owner have a vision or desire for what you want your business to achieve for you one day both professionally and personally. And then your business is operating at a certain level today. Therefore, what is the gap between where your business is today and where you want it to be at a future time? If there is a gap, having “hope” alone won’t help you fill the gap(s). But a strategic plan will.

We then find business owners that will agree that hope is not a plan, but they lack the certainty on how to go about developing a plan for their business. Our job is to take this certainty away. To get you started, here are a few questions to discuss with your team to help you better prepare for 2022:

  • What is our financial and non-financial company data telling us about our general performance? When we look at our performance data for 2018, 2019, 2020 and now 2021 Year to Date, what are our performance trends telling us about where we are strong and where we need some improvements?
  • How are each of our products or services performing for us? Are we seeing the desired level of growth in each or only in some? If some are performing well, what steps can we take to ensure this continues and if there are some underperforming, what steps can we take to improve them?
  • How has COVID impacted our organization culture? Is our culture helping us make progress as a business or do we have organization issues holding back our performance?
  • Do we see any changes occurring in our industry or business related to how customers are making purchase decisions? Are there any new technologies that could impact our business in a positive or negative way?

We work with business owners on a 4 Part Campaign for developing a powerful strategic plan that provides them the bridge they desire to one day be euphoric with the sale of their business. Part 1 of our campaign begins with “Where is our company today” and includes many questions, a few examples listed above. Start today preparing for 2022 and use the questions above to begin having productive new strategic dialog with your team. Use time as a friend in building the worth of your company and ensure you’re ready to maximize the year ahead strategically for your company.

Leveraging your data will enable your narrative to help sell your company

A common challenge many owners have is when the day comes they try to sell their business, they deliver a message, or narrative, that describes their company to the acquirer only to then find their company internal performance data isn’t available to back up that message. We often reference the great quote, “in God we trust, all others need to bring data”.

Here is an example of a common business exit narrative delivered by private owners/CEOs: “Our business is a growing market leader with a loyal customer base and a strong product/service portfolio that has us positioned to drive future strong, profitable growth.”

On the surface, this could be a good narrative but does your data back up this narrative because your acquirer will ask the following questions:

  • What data can you show us that reinforces that your business is growing year over year? Do you have lumpy year over year growth or does your data show a consistently growing business over the last 3 years at a minimum?
  • What data are you basing your reference to being a market leader on? Is this based on industry data that is readily available, 3rd party market studies that have been conducted or just your team’s opinion?
  • What data can you present that shows your customer loyalty? Are you able to show things like your top 10 customers 3 years ago remain top customers today (very little customer attrition) or can you show data that shows customers repeat purchases over time?
  • What data or specifics can you show that you’ve been investing in building your portfolio of products/services so the acquirer sees the effort and resources you’ve put in to this key aspect of your business? Does your data show that you have continued to invest in your portfolio?
  • What data can you show that supports your forward-looking growth outlook? Are you projecting a hockey stick of growth with little backup data/specifics as to the basis of this growth or can you show effective levels of detail and backup data that show your growth outlook is realistic?
  • What data can you show that your portfolio of products/services is profitable across the board? Acquirers will initially be impressed with your consolidated profit performance but they will want to see the specific data related to the details of each product/service within your portfolio so they understand how each performs.

The bottom line here is years prior to thinking about selling your business, you will want to think about what your ultimate desired exit narrative will be in presenting your business to potential acquirers. As you think about this narrative, plan for how you need to lead your business to deliver, track and ultimately be able to report the specific supporting metrics and data that will effectively reinforce your message. Acquirers will want to see good history of data which is why you want to start thinking about this now and use time as your friend in preparing to one day experience a euphoric exit event based on receiving a great company valuation.

A new take on strategic planning to help you sell your company

Many businesses struggle doing effective strategic thinking and planning. Our message to company owners and executives is to think about strategic planning as identifying and filling gaps. Gaps that you have between where your company is today and where you want it to be at a future period.

As we close out 2021 and prepare for the new year, here are some strategic questions to discuss with your team. Start your strategic thinking and planning with insightful questions to facilitate productive new dialog.

  • Are we clear on what good looks like for our business in the years ahead and what key metrics we will use to measure progress?
    • What top financial metrics do we want to achieve in the years ahead, where are these metrics today and what are the gaps?
      • What are the top 2 or 3 issues causing these gaps?
    • What top non-financial metrics do we want to achieve in the years ahead, where are these metrics today and what are the gaps?
      • What are the top 2 or 3 issues causing these gaps?

What opportunities do we have in the period ahead to truly stand apart from the competition? What gaps stand between where we are today and executing on this opportunity or opportunities?

Effective strategic planning starts with the first step of asking insightful new questions to facilitate strategic thinking. As you ask new questions and discuss arriving at answers, this then helps you evolve to capturing your ideas in a strategic plan. Talk with your team about the gaps standing between where your business is today and where you want it to be and build the future valuation of your company.

For those wanting to sell their company one day, think about your company Shut The Door Metric. Here is a great template to faciliate dialog with your team - (Shut The Door Metric Template)

Ask yourself this question - if today you announced to your customers that your business is closing its doors and no longer available to accept new business, how many minutes, hours, days, weeks, months or years would it take them to find a replacement for what they have been purchasing from you?

How to use our template - start by developing your scoring model using the example table provided on the left side of the graphic. Identify what criteria you would use with your business using our example for ideas. Setting this score criteria will help you think about what aspects of your business afford you the ability to be very important to your customers and/or show that they are reliant on you. Then identify the customers, or customer groups or segments, you'd like to plot. The bubble size reflects the magnitude or revenue for your company from this customer/group and is plotted based on the vertical axis. Then think about each customer, or group/segment, and assign each a Shut The Door metric score using the scoring system you established and plot on the horizontal axis based on having a low metric of "1 to 5" or a high metric of "5 to 10". Once you plot your customers, use the graphic to faciliate great internal dialog in terms of how your team can protect those you have a high metric with today and steps you can take to build it with those you don't.

Having a meaningful number of customers, or groups of customers, with high Shut The Door metric scoring greatly helps build the value of your company. The reason your company value increases is because a higher Shut The Door metric means your customers are reliant on you and this is a good predictor of future revenue and acquirer's of businesses love having visibility to future revenue growth.

Give us a call if you want help customzing this enabling strategic template for your business!

Managing your pendulum to ensure your building your company valuationP

Picture your business and its two most critical aspects. One is creating demand for your products or services and the other is the fulfillment. Your strategy should be to ensure the proper balance of each of these critical areas of your business because if one of these gets ahead of the other, your business is out of balance and your financial results will be less than optimal.

Now picture a pendulum swinging back and forth and envision this representing on one side the demand creation activity of your team and the other, the demand fulfillment. As you lead your team, avoid creating a pendulum effect where for a period of time your business pendulum is swinging to a focus on creating new demand. Then as the demand grows, you realize your fulfillment team isn’t able to keep up and therefore your focus needs to swing from creating demand over to ensuring you can catch up with fulfillment. A business with this type of pendulum activity is out of synch and is not optimizing financial performance. In addition, this pendulum effect will cause frustration for your sales and fulfillment team as they manage through the stress and frustration of this approach to doing business.

To build the future value, or as we refer to it the worth, of your company, avoid building this pendulum model. Your future acquirer will reward you for delivering consistent financial results, not lumpy results that swing back and forth from period to period. Build your business strategy to avoid the pendulum effect and build your company worth.

Creating alignment will help grow your business valuation

A private business owner recently shared his frustration related to what he felt the company needed and how his view differed from that of his co-owner partners. He felt their focus on revenue growth was coming at the expense of profitability and was asking us how he might broach this with them.

We see this commonly with co-owners and although it may manifest itself in different ways, the root issue is the same. This root issue is lack of alignment specific to what good looks like long term for the business. It’s difficult to effectively discuss short/near term business focus and priorities if there isn’t alignment around what the end game is. If you have co-owner partners and you are frustrated by not seeing eye to eye on short/near term business matters, start by asking yourself, “do we see the long term the same in terms of how we each define what good looks like?”. Ask yourself and your partners questions like:

  • What is each of us looking to get out of this business long term?
  • Do we envision managing this as a lifestyle business or do we see one day trying to sell it to a third-party acquirer?
  • Do we each have personal financial expectations and needs that we want to get from our company and what are these expectations specifically?
  • Are our short and near term strategic decisions supporting our desired end game?

This conversation about defining the future can be difficult but it’s essential. You are less likely to build short term consensus if you’re lacking alignment related to the long term. This is not an issue to take lightly or to keep deferring. Talk with your advisors to get their insights or give us a call to help guide you. You don’t want the stress and frustration to grow and certainly don’t want to let time pass you by in building the company you’ve dreamed of. Drive for alignment with your co-owners and increase your likelihood of building great company worth.

The answer from many private company owners is, “I don’t know if I could sell my company, that’s up to the buyers”. Our suggestion is that you could greatly build the future value, or worth, of your company by giving this question further thought.

Why? Because having an idea, even a general idea, could help you make more effective and worth creating strategic decisions in the years ahead of an exit.

Ask yourself – Is our future acquirer one that will likely:

  • Place the greatest value on our products/services versus our facilities or infrastructure, so we therefore should focus and prioritize our investments in this area?
  • Be drawn to our product/service fulfillment capacity to help expand their own so therefore our investment focus should be in this area of our business?
  • Want our technology/process expertise primarily and would see high value in our infrastructure or facilities?
  • Want to remove our business as a competitor from the market and our focus therefore should be more on customer market share capture?

There are more possible scenarios, but as you consider this overarching question, it could help you in making key business decisions over the years.  We’d all like to invest equally across all areas of our business but limited capital can inhibit this. Giving this question strategic thought can help you fine tune your strategic plan and help increase the likelihood of experiencing a future euphoric exit event.

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Use Greenpoint Testing to Achieve Your Desired Exit Valuation

It only takes 106 questions, scanning 10 essential business functions, to stress test your readiness for a successful exit.

However, these questions require thoughtful commitment to achieve your desired exit valuation.

During this up to hour-long online testing, you'll see questions such as the following.

Sample Question 02

After internalizing each question, select among three answer options – Agree, Unsure and Don’t Agree – choosing the answer which best describes you and your business.

Then, complete the Greenpoint questionnaire to unlock your personalized report, which will reveal any gaps in your planning, pointing to the action steps needed to maximize your desired exit valuation.

Format: Digital

Delivery method: Email

Report included: Your Greenpoint results

Stethoscope Frees You to Work On Your Business, Beyond In It

120 questions, scanning 10 essential business functions, free you to work ON your business, rather than solely IN your business.

With each question requiring thoughtful commitment to identify opportunities to further your success.

During this up to hour-long digital Q&A, you'll see questions such as the following:

Sample Question 02

After internalizing each question, select among three answer options – Agree, Unsure and Don’t Agree – choosing the answer which best describes you and your business.

Complete the Stethoscope questionnaire to unlock your personalized report, which will expose gaps [if any] in your planning, and tips for future growth, resulting in action steps needed to maximize your thinking as a business leader.

Format: Digital

Delivery method: Email

Report included: Your Stethoscope results

Be Ready for The Probe of Due Diligence

108 questions, scanning 10 essential due diligence disciplines, to prepare for a roadblock free Probe of your business in anticipation of sale.

And to potentially increase the value of your business by your professional transparency.

With each question requiring thoughtful commitment to identify opportunities to further your success.

During this up to hour-long digital Q&A, you'll see questions such as the following:

Sample Question 02

After internalizing each question, select among three answer options – Agree, Unsure and Don’t Agree – choosing the answer which best describes you and your business.

Complete the Probe Diagnostic Tool questionnaire to unlock your personalized report, which will expose gaps [if any] in your planning for a due diligence Probe, resulting in action steps needed to maximize your readiness when diligence is due.

Format: Digital

Delivery method: Email

Report included: Your Probe results